Frequently asked questons
Do you offer refunds or exchanges?
Yes, we offer refunds and exchanges. Click here to view our complete returns policy.
What are my shipping options?
We ship Australia wide via Standard tracked post, or Express post signed for.
International Orders are shipped using Standard shipping, Tracked shipping and Signed for shipping.
Shipping costs are based on total weight and destination. Shipping will be calculated during checkout.
Detailed shipping information can be found here.
Can I track my order?
Yes, all of our Australia wide orders are tracked and will include a tracking number. If you wish to add tracking for international orders please choose tracking from the options.
How long will my order take?
We ship all of our orders from our Melbourne, Australia studio. Please allow 2-3 business days for your order to be completed after checkout and confirmation.
How can I pay for my order and is it secure?
We accept payments made with any credit or debit card provided by Visa and Mastercard. It is paramount to us that we ensure all your personal and payment details remain safe, secure and confidential. Our online payment system is powered by Wix, secured with SSL Secure Shopping (Secure Socket Layer) and we use Stripe for secure online transactions.
Is it hard to put the clock mechanism together?
Not at all. Detailed instructions for assembly and applying the wall decal are supplied with your package.
Can I move the wall decal to a difference place once it has been applied to the wall?
Yes, you can remove and re-place the wall decal multiple times; however, once the adhesive collects too much dust, dirt or fibers it will become less effective and may not stick as well to your surface.
Will the wall decal leave a residue on my wall when removed?
No. Your decal should not leave a residue on the wall when removed. If applied to a wall that has been freshly painted the colour can appear different so we recommend you wait 4 weeks before applying any wall decals. It can be moved a number of times over and reused. Just lay it back down onto the application paper it came with if not moving it immediately. Over time if dust becomes attached to the adhesive from removing it multiple times it may effect how well it adheres to the wall.
What type of surface call the wall decal be applied to?
Your wall should be a smooth even surface without texture – exposed brick, for example, may mean poor results.
What is the wall decal printed on?
Our wall decals are printed on high quality removable self-adhesive wallpaper fabric. It has a patented adhesive that can be used over and over again and should not leave any residue on your wall.
Are your wall decal clocks silent?
Yes, we are happy to tell you our clock mechanisms are silent quartz, no noisy ticking!